CleanZephyr Return & Exchange Policy
At CleanZephyr, we are dedicated to ensuring your satisfaction with every purchase. If you are not fully satisfied with your CleanZephyr product, we offer a straightforward return and exchange process to make it right.
Please see our FAQ below
Frequently aked Qestions
Can I return a product? What are the requirements?
Yes, you can return your product within 30 days of purchase.The product must be in its original condition, unused, and include all original packaging and accessories.
What proof is required for a return?
To process your return, please provide your purchase receipt or proof of purchase.
How long will it take to receive a refund after returning?
Once we receive and inspect your return, the refund will be issued to your original payment method within 7-10 business days.
Can I exchange a product?
Yes, you may exchange your product within 30 days of purchase for a different model, subject to availability. Please contact Customer Support to initiate an exchange.
What should I do if the product is defective or damaged?
If your product arrives defective or damaged, please contact our Customer Support Team immediately. We will arrange a replacement at no additional cost.
Who is responsible for return shipping costs?
For non-defective returns, customers are responsible for return shipping costs. CleanZephyr covers shipping costs for exchanges involving defective or damaged products.
Are all items eligible for return or exchange?
Some items may be marked as "Final Sale" and are not eligible for return or exchange. Please check the product’s eligibility before purchasing.
How do I start a return or exchange?
To initiate a return or exchange, please contact our Customer Support Team via phone or email. Contact information is available on our website.
Does the return policy apply to gifts or promotional items?
Return and exchange policies for gifts or promotional items may vary. Please check the specific terms of the promotion or contact Customer Support for details.
Can I still return an item if it’s past the 30-day period?
The return window is 30 days from the purchase date. Returns beyond this period are typically not accepted, but you can contact Customer Support for assistance in special cases.
Return Form
To return products purchased from CleanZephyr Direct, please complete the following steps:
1.Submit the form below. Our team will respond with return authorization information within 48 hours.
2.Package the item(s) to be returned in the original CleanZephyr packaging.
Please note:
1.Unauthorized or COD returns will not be accepted.
2.Please allow 4-8 weeks for return processing.
3.Products returned to CleanZephyr will receive a full refund.
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