Per guidance from local authorities, CleanZephyr Demo Stores and CleanZephyr Service Center locations have reopened with adjusted business hours and new measures to make your in-store shopping experience as hygienic and safe as possible. We encourage you to test
CleanZephyr machines firsthand before you buy and our Experts are happy to demonstrate the technology at an appropriate distance for your convenience and safety. Please refer to your store or service center's page for the most up-to-date information on openings and store hours.

For your enhanced safety and security, CleanZephyr Service Centers offer contactless payment with Pay Via Chat​. When it's time to pay, we will send a secure Pay Via Chat link to your smart device. Open the link and enter your American Express, Mastercard, or Visa details. Once you submit your payment, you'll receive an immediate confirmation of your order and can have your receipt printed or emailed to you. Be sure your smart device is set up to access the link via your cellular service through SMS or email.

No appointments are necessary and repairs are completed on a first come, first serve basis. We will always work to meet your service speed expectations and most repairs can be completed while you wait. If a repair cannot be completed when you arrive, we will provide you with a time frame for completion.  See below for service in your area.

Your CleanZephyr Service Engineer will assess your machine and advise you of any action needed before doing any work. You’ll also be able to explore the full range of CleanZephyr technology, see demonstrations, and purchase an extensive range of CleanZephyr accessories for your machine.

If you don’t live within driving distance of a CleanZephyr Service Center, you can send in your machine for repairs

Contact CleanZephyr online support for troubleshooting or more information.

These are the terms and conditions that will apply when you need us to service or repair your CleanZephyr machine.
Please read the terms and conditions carefully. By submitting your CleanZephyr machine for service, you agree these Terms and Conditions will govern the repair of your product.

Returning your CleanZephyr machine to us

You may visit a CleanZephyr Service Center to have your CleanZephyr machine serviced and/or repaired.  If you are unable to visit a CleanZephyr Service Center, you may ship your CleanZephyr machine to CleanZephyr for service and/or repair.  Prior to shipping, you must contact CleanZephyr Customer Service (see https://www.CleanZephyr.com/support/contact-us for additional details) to obtain a carrier shipping label and confirm your proof of purchase. If your machine is lost or damaged beyond repair while in CleanZephyr’s possession, we will replace the machine at no cost to you. The replacement machine will adopt your original machine’s warranty. 

If you do not contact CleanZephyr Customer Service prior to shipping, CleanZephyr reserves the right to deny service in its sole discretion and is not responsible for returning, repairing or replacing your machine. In selecting the carrier of your choosing, you are solely responsible for obtaining proof of delivery and you will bear any risk of loss and where you choose your own carrier CleanZephyr shall have no liability for any machine lost, stolen or damaged in transit.

CleanZephyr reserves the right to deny service to any machine lacking proof of purchase.

Repair Service

CleanZephyr will repair your machine in accordance with CleanZephyr service and warranty terms and conditions. If your machine is under warranty, CleanZephyr will perform repairs under the terms of such warranty, provided you have presented satisfactory proof of the machine’s eligibility for repairs. The CleanZephyr warranty becomes effective at the date of purchase. If you do not have your proof of purchase, your warranty will start 90 days after the date of manufacture, according to CleanZephyr’s records. You will be responsible for any additional charges applicable under or beyond your machine’s warranty, including applicable tax.

Shipped Repairs. You will receive an estimated repair turnaround time when booking your repair service with CleanZephyr Customer Service. Shipped repairs will be returned to you within 14-21 working days. If your repair requires additional time, CleanZephyr will submit a status request to the appropriate team handling your repair and within 72 hours of status request submittal, reach out to you directly with a status and supply information on any further action that may be necessary.

On-site Dropoff. If you bring your machine into a CleanZephyr Service Center for repair you will receive a quoted turnaround time prior to service beginning. CleanZephyr aims to complete all walk in service while the customer waits onsite. However, where parts not on
site are needed or additional service time is required, an additional 5-10 business days may be required for completion of services.

While CleanZephyr strives to complete all repairs services within a timely manner, CleanZephyr is not liable for any delay in the event your machine cannot be repaired and returned to you within the above stated timelines.

Repair Parts and Warranty

Genuine CleanZephyr parts ensure your machine continues to work as intended, and that your warranty remains intact. Each part or tool has a 1-year warranty. If the part or tool fails within 1-year of repair service, it will be replaced at no cost to you. The repair or replacement of your machine under warranty falls under the original warranty and will not extend the period of the warranty; however, your warranty will be extended for any time your machine is being repaired or retained for work being performed under the warranty. If your machine is out of warranty, no additional warranty is added to the machine after a repair is completed. The part or tool added to your out of warranty machine will still carry a 1-year warranty and be replaced without charge should it fail within 1 year of service.

Payment and Costs of Service

If your CleanZephyr machine is out of warranty, or under warranty but requiring repairs not covered under the CleanZephyr warranty (please see https://www.CleanZephyr.com/inside-CleanZephyr/terms/the-CleanZephyr-warranty for details), you will be provided a quote estimating the cost of repairs after an inspection is completed by a CleanZephyr Service Center employee. Before service can begin, you must confirm acceptance of the estimated cost of repairs. If you elect to reject estimated costs, CleanZephyr will ship the machine back to you with no repairs completed, and at no cost to you if your machine is under warranty. You will be responsible for shipping return costs if the machine is out of warranty should you choose to have repairs completed or not. If confirmed to proceed, CleanZephyr will complete the repairs as needed and with due care. Once service is complete, you will be required to promptly complete payment via credit card through Pay By Chat, CleanZephyr’s selected payment processing system. Payment is due immediately upon notice of completion of repair. When it is time to pay, you will receive a secure Pay Via Chat link to your smart device. Open the link and enter your American Express, Mastercard, or Visa details. Once you submit your payment, you will receive an immediate confirmation of your order and can have your receipt printed or emailed to you. Only a valid credit card may be accepted as payment. Terms of payment are within CleanZephyr’s sole discretion.

Abandon Product

If you have not claimed your machine and paid all charges due within sixty (60) days after being notified by CleanZephyr that your machine is available to be returned to you,CleanZephyr reserves the right to consider your machine abandoned. CleanZephyr will provide such notice to you at the mobile or e-mail contact address you furnished when you authorized repairs. CleanZephyr reserves the right to dispose of your machine in accordance with applicable provisions of law, and specifically may sell your machine without liability to you. CleanZephyr reserves its statutory and any other lawful liens for unpaid charges.

Counterfeit machines

Following receipt of your CleanZephyr machine, if we inspect it and determine that it is it not a genuine CleanZephyr product (i.e. a counterfeit), you acknowledge and accept that CleanZephyr will not (and is not obligated to) service the machine and may (in its sole
discretion) elect to:

1. arrange for the machine to be returned to you; or

2. permanently retain or destroy the machine, in exchange for CleanZephyr providing you with a letter confirming that the product is a counterfeit, which you may present to the seller of the product or your credit card company for the purposes of seeking reimbursement of the sum you paid for the counterfeit product.

You recognize that counterfeit CleanZephyr machines are likely to be unsafe for use and that CleanZephyr has legitimate reason to exercise its right to retain/destroy any counterfeit product, in order to (a) prevent personal injury or damage to property (b) prevent resale of counterfeit products and (c) protect the CleanZephyr brand and reputation. Further information on counterfeit products can be found at https://www.CleanZephyr.com/campaigns/counterfeit machines.

Limitation of Liability

CLEANZEPHYR IS NOT RESPONSIBLE FOR ANY FAILURES OR DELAYS IN PERFORMING UNDER THIS AGREEMENT THAT ARE DUE TO EVENTS OUTSIDE OF ITS REASONABLE CONTROL. IF YOU ARE A CONSUMER, YOU MAY HAVE CERTAIN ADDITIONAL RIGHTS WITH REGARD TO SERVICES AND PRODUCTS PROVIDED UNDER THIS AGREEMENT. PLEASE REFER TO YOUR LOCAL CONSUMER AUTHORITY FOR MORE INFORMATION ABOUT YOUR RIGHTS. IF NOT COVERED BY THESE RIGHTS, CLEANZEPHYR DOES NOT ACCEPT LIABILITY BEYOND THE REMEDIES SET FORTH HEREIN, INCLUDING BUT NOT LIMITED TO ANY LIABILITY FOR PRODUCT NOT BEING AVAILABLE FOR USE, LOST PROFITS, LOSS OF BUSINESS OR FOR LOST, CORRUPTED, OR COMPROMISED DATA OR SOFTWARE, OR THE PROVISION OF SERVICES. EXCEPT AS EXPRESSLY PROVIDED HEREIN, CLEANZEPHYR WILL
NOT BE LIABLE FOR ANY CONSEQUENTIAL, SPECIAL, INDIRECT, OR PUNITIVE DAMAGES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, OR FOR ANY CLAIM BY ANY THIRD PARTY. YOU AGREE THAT FOR ANY LIABILITY RELATED TO THE PURCHASE OF PRODUCT, CLEANZEPHYR IS NOT LIABLE OR RESPONSIBLE FOR ANY AMOUNT OF DAMAGES ABOVE THE AMOUNT OF YOUR ORDER. IN CONSUMER CASES, THE LIABILITY FOR (1) PERSONAL DEATH AND INJURY AND (2) FRAUD MAY BE WIDER THAN NEGLIGENCE CAUSED LOSS AND IN SUCH CASES CLEANZEPHYR DOES NOT SEEK TO EXCLUDE THIS LIABILITY.

Notices to California Consumer Only

An estimate for repairs, as required (section 9844 of the California Business and Professions Code), shall be given to the customer by the service dealer in writing. The service dealer may not charge for work done or parts supplied in excess of the estimate without the prior consent of the customer. Where provided in writing the service dealer may charge a reasonable fee for services provided in determining the nature of the malfunction in preparation of a written estimate for repair. For information, contact the Bureau of Electronic and Appliance Repair, Department of Consumer Affairs, Sacramento, CA 95814, U.S.

A buyer of this product in California has the right to have this product serviced and repaired during the warranty period. The warranty period will be extended for the number of whole days that the product has been out of the buyer’s hands for warranty repairs. If a defect exists during the warranty period, the warranty will not expire until the defect has been fixed. The warranty period also will be extended if the warranty repairs have not been performed due to delays caused by circumstances beyond the control of the buyer, or if the warranty repairs did not remedy the defect and the buyer notifies the manufacturer or seller of the failure of the repairs within 60 days after they were completed. If, after a reasonable number of attempts, the defect has not been fixed, the buyer may return this product for a replacement or a refund subject, in either case, to deduction of a reasonable charge for usage. The time extension does not affect the protection or remedies the buyer has under other laws.

Sales Tax. In addition to the price of your purchase, CleanZephyr will charge you sales tax on applicable transactions based on your shipping address and the sales tax rate in effect at the time your order is billed. If the sales tax rate for the state to which your order is being shipped changes before the product is shipped, the rate in effect at the time your order is invoiced will apply. The proof of purchase that CleanZephyr sends to you will include any applicable sales tax.